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FREQUENTLY ASKED QUESTIONS

Who all uses our services? Patients and residents in Hospitals, Skilled Nursing Facilities, Hospices, Rehabilitation Centers, and In-Home Care Services as well as Private-Pay individuals all use LIFECARE MEDICAL TRANSPORT as a safe, cost-effective method to transport their residents, patients, and clients. We handle admits, discharges, doctor appointments, dialysis, chemo, relocations as well as family events and leisure trips. If your facility uses some other provider, ask them (Case Workers, Social Services, DONs) about using LIFECARE MEDICAL TRANSPORT.

What are your hours of operation? 5am - 5pm, 7 days a week (but with notice, we can schedule just about any trip, any day, anywhere, anytime). Complete our online Book A Trip Form or give us a call to get an accurate quote and make sure we can work you into our schedule

 

What types of transportation do you provide? 
• Ambulatory (can walk alone, with cane or walker)
• Wheelchair (yours or we can provide, includes high-back, geri-chairs, electric, hover-rounds)

 

 

Do we take Insurance?  Not directly. We will give you a receipt for you to send into your insurance company if they reimburse. We also work with Insurance Brokers, so ask your Insurance Provider if LIFECARE MEDICAL TRANSPORT can provide your transportation.

What forms of payment do we take?  We take cash, check or credit card at time of service.

 

Do passengers have to be a “patient”? Absolutely not. We take people to family events, airports, reunions, funerals, weddings, even hair appointments.

How far do you travel?  We go anywhere you need us to go, local and long distance. These trips will be quoted based on several factors, primarily mileage.

How far in advance should I book my trip? As soon as you have an appointment set, give us a call, and let us get it on our schedule. We like to have 2-3 days’ notice, but most times we can accommodate same-day add-ons.

So how do I book a trip? After you have read through the FAQs, visit our Schedule a Ride tab and with just a few bits of information, we can add you to our Schedule. 

 

Can I trust my loved one with your drivers? Our Drivers are some of the most experienced and compassionate drivers in the state. Seriously, all our Drivers are AED, CPR, First Aid and Defensive Driving certified and undergo regular drug screenings. Our Drivers also go through a training and

How are your fees calculated? We are a point-to-point provider, meaning our quotes are based on location to location. Our fees are very competitive with other types of NEMT services, but for that same fee, we provide you with the best possible service.

Can another person ride along? Yes, we allow one rider with each transport. That can be family, friend, facility, staff, or caregiver. Additional riders can be accommodated on a case-by-case basis.

Can we wait with a patient? Yes, but typically family or care-givers ride with or meet us at appointments, we are strictly transport. If waiting with patient is required, the following rates apply; for Ambulatory or Wheelchair it's an additional $15 for every 15 mins.

What type of vehicles do you have? We have fully ADA compliant converted vans with purely manual ramps. Our entire fleet is newer vans, with lower miles, clean inside and out.  Well maintained equipment is a sign of professionalism.

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